What Our Healthcare Clients Say

Paul J. Ghattas, D.O.
Orthopedic Surgery & Arthroscopy

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COMS has been a game-changer for our medical practice. Their expertise in billing, revenue cycle management, and staffing brought immediate structure, improved collections, and real peace of mind. They operate as a true extension of our team, allowing us to focus on patient care and growth with confidence.

Andrew P. Dold, MD FAOA FAAOS FRCSC
Orthopedic Surgery and Sports Medicine

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We’ve had a fantastic experience working with COMS (Complete Operations Management Solutions) and their CEO, Kelly Payette. Their team has partnered closely with our orthopedic surgery practice and delivered measurable improvements in both our operational efficiency and financial performance.
COMS brings a clear, forward-looking focus on RCM growth in 2026 and a strong commitment to helping independent practices remain independent and competitive. Through their RCM services, we’ve seen a meaningful increase in collections, along with more streamlined workflows across our billing and revenue cycle.
Their staffing support for insurance verification and surgery authorizations has been especially impactful. Since COMS began managing these processes for Star Orthopedics and Sports Medicine, we’ve experienced a noticeable reduction in authorization-related denials, allowing our surgeons and staff to focus more on patient care and less on administrative hurdles.
In addition to RCM and authorization support, their expertise in practice and financial management has helped us run a more organized, data-driven operation. Kelly and her team are responsive, knowledgeable, and truly invested in our success. We highly recommend COMS to any independent practice looking to strengthen its revenue cycle and operational foundation.

Om Patel, MD
Orthopedic Surgeon | Hip & Knee Specialist

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Our Orthopedic practice recently partnered with COMS and owner, Kelly Payette, to improve efficiencies and grow our practice. This has been the single best decision for our practice and we couldn't be happier. Kelly's team fully integrated into our practice and existing team to promote efficiency, workflow, safety, and of course profitability. Kelly and her team are incredibly knowledgeable and always available. Highly recommended for any private practice group that needs strong expertise and leadership for growth and profitability. ​