What’s covered in these terms
We know it’s tempting to skip these Terms of Service, but it’s important to establish what you can expect from us as you contact COMS, and what we expect from you.
1. Acceptance of Terms
By accessing or using the website at www.completemgmtsolutions.net or engaging any services offered by Complete Management Solutions ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms apply to all visitors, clients, and others who access or use our website or services, including medical billing, revenue cycle management, insurance verification, practice management consultation, business planning, bookkeeping, and fractional CFO services.
2. Description of Services
Complete Management Solutions provides the following professional services to healthcare practices and medical organizations:
3. Service Agreements & Contracts
All professional services provided by Complete Management Solutions are governed by a separate written Service Agreement signed by both parties. In the event of any conflict between these Terms of Service and a signed Service Agreement, the terms of the signed Service Agreement shall prevail.
No engagement of services is considered confirmed until a written agreement has been executed and any applicable onboarding requirements have been completed.
4. Client Responsibilities
As a client or prospective client, you agree to:
5. HIPAA & Confidentiality
Complete Management Solutions acknowledges its role as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information (PHI) on behalf of covered entity clients. We agree to:
6. Fees & Payment Terms
Fees for services are outlined in your individual Service Agreement. Unless otherwise stated:
7. Intellectual Property
All content on the www.completemgmtsolutions.net website, including but not limited to text, graphics, logos, images, and service descriptions, is the property of Complete Management Solutions and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
Any proprietary tools, templates, workflows, or processes developed by Complete Management Solutions remain the exclusive intellectual property of the Company.
8. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis. Complete Management Solutions makes no warranties, express or implied, including but not limited to:
9. Limitation of Liability
To the fullest extent permitted by law, Complete Management Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
10. Indemnification
You agree to indemnify, defend, and hold harmless Complete Management Solutions, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:
11. Termination
Either party may terminate a service engagement in accordance with the terms of the signed Service Agreement. In general:
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings held in Texas.
13. Website Use & Prohibited Conduct
When using our website, you agree not to:
14. Third-Party Links & Services
Our website may contain links to third-party websites or reference third-party tools and services. These links are provided for your convenience only. Complete Management Solutions does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party sites or services.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
We encourage clients to review this page periodically to stay informed of any updates.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with any signed Service Agreement and Business Associate Agreement, constitute the entire agreement between you and Complete Management Solutions regarding your use of our website and services, and supersede all prior communications or understandings on the same subject.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
Complete Management Solutions
Phone: 903-563-9262
Email: [email protected]
Website: www.completemgmtsolutions.net
Hours: Monday – Friday, 9 am – 5 pm
By accessing or using the website at www.completemgmtsolutions.net or engaging any services offered by Complete Management Solutions ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms apply to all visitors, clients, and others who access or use our website or services, including medical billing, revenue cycle management, insurance verification, practice management consultation, business planning, bookkeeping, and fractional CFO services.
2. Description of Services
Complete Management Solutions provides the following professional services to healthcare practices and medical organizations:
- Medical Billing Services – Claims submission, denial management, and financial reporting
- Revenue Cycle Management (RCM) – End-to-end management of the clinical and administrative functions related to claims processing and reimbursement
- Insurance Verification & Pre-Authorization – Real-time eligibility checks and procedure authorizations
- Practice Management Consultation – Operational assessments, staffing solutions, and insurance credentialing
- Business Planning & Consultation – Strategic planning and practice growth strategies
- Bookkeeping & Fractional CFO Services – Financial management, bookkeeping, and high-level financial guidance
3. Service Agreements & Contracts
All professional services provided by Complete Management Solutions are governed by a separate written Service Agreement signed by both parties. In the event of any conflict between these Terms of Service and a signed Service Agreement, the terms of the signed Service Agreement shall prevail.
No engagement of services is considered confirmed until a written agreement has been executed and any applicable onboarding requirements have been completed.
4. Client Responsibilities
As a client or prospective client, you agree to:
- Provide accurate, complete, and up-to-date information necessary for us to perform our services
- Notify us promptly of any changes to your practice, billing information, insurance contracts, or regulatory status
- Cooperate in good faith with our team and respond to requests for information in a timely manner
- Ensure that your use of our services complies with all applicable laws, regulations, and payer requirements
- Maintain any required licenses, certifications, and credentials for your healthcare practice
- Safeguard login credentials or access provided for any systems or portals shared with our team
5. HIPAA & Confidentiality
Complete Management Solutions acknowledges its role as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information (PHI) on behalf of covered entity clients. We agree to:
- Use and disclose PHI only as permitted under applicable law and any executed Business Associate Agreement (BAA)
- Implement appropriate safeguards to protect the confidentiality, integrity, and availability of PHI
- Report any known breaches or unauthorized disclosures as required by HIPAA
6. Fees & Payment Terms
Fees for services are outlined in your individual Service Agreement. Unless otherwise stated:
- Invoices are issued on the schedule defined in your Service Agreement (monthly, per-claim, or percentage-based)
- Payment is due within the timeframe specified in your agreement
- Late payments may be subject to interest or service suspension as outlined in your Service Agreement
- All fees are non-refundable unless otherwise specified in writing
7. Intellectual Property
All content on the www.completemgmtsolutions.net website, including but not limited to text, graphics, logos, images, and service descriptions, is the property of Complete Management Solutions and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
Any proprietary tools, templates, workflows, or processes developed by Complete Management Solutions remain the exclusive intellectual property of the Company.
8. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis. Complete Management Solutions makes no warranties, express or implied, including but not limited to:
- Guarantees of specific revenue increases, claim approval rates, or reimbursement amounts
- Uninterrupted or error-free operation of our website or services
- The accuracy or completeness of any information provided on our website
9. Limitation of Liability
To the fullest extent permitted by law, Complete Management Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Your use of or inability to use our website or services
- Errors or omissions in billing submissions caused by incomplete or inaccurate information provided by the Client
- Third-party actions, including insurance company decisions, claim denials, or payer audits
- Any interruption or delay in services beyond our reasonable control
10. Indemnification
You agree to indemnify, defend, and hold harmless Complete Management Solutions, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:
- Your violation of these Terms
- Your provision of inaccurate, incomplete, or fraudulent information
- Your failure to comply with applicable healthcare laws and regulations
- Any third-party claims arising from your practice's operations
11. Termination
Either party may terminate a service engagement in accordance with the terms of the signed Service Agreement. In general:
- Either party may terminate with written notice as specified in the Service Agreement
- We reserve the right to immediately suspend or terminate services if a client engages in illegal activity, provides fraudulent information, or materially breaches these Terms
- Upon termination, all outstanding fees become immediately due and payable
- We will cooperate in good faith to transition records and documentation to the client upon termination
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings held in Texas.
13. Website Use & Prohibited Conduct
When using our website, you agree not to:
- Use the site for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to any part of our systems or networks
- Transmit any harmful, offensive, or disruptive content
- Scrape, copy, or harvest any content or data from the website without permission
- Impersonate Complete Management Solutions or any of its representatives
14. Third-Party Links & Services
Our website may contain links to third-party websites or reference third-party tools and services. These links are provided for your convenience only. Complete Management Solutions does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party sites or services.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
We encourage clients to review this page periodically to stay informed of any updates.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with any signed Service Agreement and Business Associate Agreement, constitute the entire agreement between you and Complete Management Solutions regarding your use of our website and services, and supersede all prior communications or understandings on the same subject.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
Complete Management Solutions
Phone: 903-563-9262
Email: [email protected]
Website: www.completemgmtsolutions.net
Hours: Monday – Friday, 9 am – 5 pm
