Your Privacy Matters
1. Introduction
Complete Management Solutions is committed to protecting the privacy and security of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.completemgmtsolutions.net or engage with our services, including medical billing, revenue cycle management, insurance verification, practice management consultation, and bookkeeping services.
Please read this policy carefully. By using our website or services, you agree to the terms described below.
2. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
3. How We Use Your Information
We use the information we collect to:
4. HIPAA Compliance
Complete Management Solutions operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when providing services to covered healthcare entities. We maintain strict administrative, physical, and technical safeguards to protect any PHI we access, process, or store. We enter into Business Associate Agreements (BAAs) with all covered entity clients as required by law.
For questions specific to how PHI is handled under a BAA, please contact us directly.
5. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.
We do not currently use third-party advertising cookies or behavioral tracking for marketing purposes.
7. Data Security
We implement industry-standard security measures to protect your information, including:
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain client relationships, and comply with legal and regulatory obligations. Medical billing and healthcare-related records are retained in accordance with applicable federal and state laws.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal information.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us so we can promptly remove it.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Complete Management Solutions
Phone: 903-563-9262
Email: [email protected]
Website: www.completemgmtsolutions.net
Hours: Monday – Friday, 9 am – 5 pm
Complete Management Solutions is committed to protecting the privacy and security of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.completemgmtsolutions.net or engage with our services, including medical billing, revenue cycle management, insurance verification, practice management consultation, and bookkeeping services.
Please read this policy carefully. By using our website or services, you agree to the terms described below.
2. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
- Name, email address, phone number, and business address submitted through our contact form or when engaging our services
- Practice or organization name and professional role
- Financial and billing-related information provided in connection with our medical billing and bookkeeping services
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries and communicate with prospective and current clients
- Process medical billing, claims, and related revenue cycle functions on behalf of healthcare practices
- Send administrative communications, service updates, or relevant information
- Comply with legal obligations and regulatory requirements, including HIPAA
- Protect against fraudulent or unauthorized activity
4. HIPAA Compliance
Complete Management Solutions operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when providing services to covered healthcare entities. We maintain strict administrative, physical, and technical safeguards to protect any PHI we access, process, or store. We enter into Business Associate Agreements (BAAs) with all covered entity clients as required by law.
For questions specific to how PHI is handled under a BAA, please contact us directly.
5. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website or delivering our services (e.g., IT support, cloud storage), subject to confidentiality agreements
- Healthcare Partners: Insurance companies, clearinghouses, and payers as necessary to perform medical billing on behalf of our clients
- Legal Requirements: When required to comply with applicable law, court orders, or regulatory obligations
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where client information may be transferred to the successor entity
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.
We do not currently use third-party advertising cookies or behavioral tracking for marketing purposes.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Access controls and role-based permissions
- Secure storage practices for client and billing data
- Regular security assessments
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain client relationships, and comply with legal and regulatory obligations. Medical billing and healthcare-related records are retained in accordance with applicable federal and state laws.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of non-essential communications
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal information.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us so we can promptly remove it.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Complete Management Solutions
Phone: 903-563-9262
Email: [email protected]
Website: www.completemgmtsolutions.net
Hours: Monday – Friday, 9 am – 5 pm
